Refund Policy

Return Policy

• You can return items within 14 days of delivery.
• To exchange and return is a guaranteed right for all our customers and it includes all the products we display in our store.
• If the order does not contain any defects and the return is requested based solely on the customer’s preference, a 7% deduction from the total order value will be applied to cover the operational and processing costs incurred by the brand.
  Additionally, a return shipping fee of 80 EGP will be deducted from the refunded amount.
• All products displayed in our store are subject to the exchange and return policy according to the terms and conditions stipulated on this page.

• Return or exchange is free of charge only if the product has a manufacturing defect and is in the same original condition as when received, including the original packaging.

• The return or exchange request will be reviewed and approved within 3 working days. Once approved, our courier will contact you within 3–5 working days to complete the process.

•  

  To request a return or exchange, please send us a message via WhatsApp on the number listed in the Contact Us page.

• Please photograph the product and send it with specifying the city, address and order number to be replaced with another product in the event that the product is damaged or has a specific defect.
• The amount will be refunded to the customer in full if the product he received is completely different from the product description on the product page on our website