FAQs

FAQs

Q: How long does delivery take?

A: Delivery takes 2–5 business days across Egypt. Express delivery is available in Cairo and Giza.

Q: Can I return or exchange a product?

A: Yes — you can return or exchange any item within 14 days of delivery, as long as it's unused and in its original packaging.

Q: Can I check my order before paying?

A: Yes — with cash on delivery you can inspect your order when it arrives, before you pay.

Q: How can I track my order?

A: Once your order is shipped, you'll receive a tracking number by email or WhatsApp.

Q: Do you ship outside Egypt?

A: Currently, we ship within Egypt only.

Q: How can I contact customer support?

A: You can reach us anytime at help@lulybaby.store or on WhatsApp +201148021334